Warranty
The frames come with a one-year warranty from the date of collection. If any defects cause damage within the warranty period, the product can be repaired or replaced free of charge. If the same product is unavailable due to stock or discontinuation, an equivalent product of the same value will be provided.
Please note the warranty does not cover the following situations, even within the warranty period:
1. Damage due to misuse or customer negligence
2. Scratches or defects incurred during use (deformation, cracks, scratches, etc.)
3. Loss or theft where the actual product cannot be provided
4. Lack of a warranty card or purchase details, making verification impossible
5. Requests to change the design or color after purchase
Customers can change their prescription for free within six months of delivery. (Please bring the doctor's prescription if applicable.)
*Appearance changes due to customer negligence (deformation, cracks, defects, scratches, etc.) are not covered under warranty.
Products purchased in-store cannot be returned or exchanged based on customer preference. Any defects in the product are covered under warranty.